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REFUND POLICY

Thank you for purchasing tickets through Raving in Johannesburg. We strive to ensure you have the best experience possible. Please read our refund policy carefully to understand your rights and obligations regarding refunds.

1. General Policy

All ticket sales are final. Refunds are only issued under specific circumstances as outlined in this policy. By purchasing tickets, you agree to this refund policy.

2. Eligible Refunds

Refunds may be granted under the following circumstances:

Event Cancellation: If an event is cancelled by the organizer, you are entitled to a full refund of the ticket price.

Event Rescheduling: If an event is rescheduled and you cannot attend on the new date, you may request a refund. Proof of purchase and evidence of your inability to attend on the new date may be required.

Significant Event Change: If there is a significant change in the event lineup or venue, you may request a refund. What constitutes a significant change is at the sole discretion of Raving in Johannesburg.

3. Non-Eligible Refunds

Refunds will not be granted in the following situations:

Change of Mind: Refunds will not be issued if you simply change your mind or no longer wish to attend the event.

Personal Circumstances: Refunds will not be issued for personal circumstances, including but not limited to illness, work commitments, or transportation issues.

Weather Conditions: Refunds will not be issued if the event goes ahead as planned despite adverse weather conditions.

4. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Email us at [your email address] or visit [your website contact page URL] with your refund request. Include your full name, contact information, order number, and reason for the refund request.

  2. Review: We will review your refund request within 7 business days.

  3. Notification: If your refund request is approved, we will notify you via email and process the refund to the original method of payment within 14 business days. If your request is denied, we will provide an explanation.

5. Third-Party Sales

If you purchased your ticket from a third party or unauthorized seller, you must contact them directly for any refund requests. We are not responsible for tickets purchased through third-party vendors.

6. Changes to This Refund Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page. You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

7. Contact Us

If you have any questions about this Refund Policy, please contact us:

By email: Ravinginjohannesburg@gmail.com

By visiting this page on our social media: https://www.instagram.com/ravinginjoburg/

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Thank you for choosing Raving in Johannesburg! We appreciate your understanding and cooperation.

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